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The Antisocial Behaviour & Community Safety Officer Apprenticeship

Social Housing Providers, Local Authorities and the Police are the principal agencies that employ officers to respond to and address reports of ASB & Community safety issues. The role requires many diverse skills as each day is a different one working with various partners, sectors & communities to find solutions.

Our training programme develops officers to ensure they meet the required knowledge, skills & behaviours for the role and give them the confidence to flourish in the sector.

The general purpose of this occupation is to investigate reports of anti-social behaviour (ASB) & community safety issues, to deliver informal and formal resolutions to the problems, to explore prevention & diversionary solutions, to work effectively with partner & enforcement agencies, to support victims & witnesses, and where appropriate, vulnerable perpetrators.

To find out more about the apprenticeship standard and our training programme, please read on.

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Antisocial Behaviour & Community Safety Officer Apprenticeship

  • Level - Level 4 Apprenticeship
  • Duration - Upto 2 years (+ 3 months for EPA)

The programme focuses on the main theories and practices needed to effectively respond to ASB & Community safety issues. Including, investigation techniques, the harm-centred approach, formal and informal resolution tools, working effectively with partner agencies, providing appropriate support, and the legal process.

This level 4 apprenticeship standard is designed for those new to the sector and those wishing to upskill or change their career path.

Throughout the programme, the Learner will build up a portfolio of evidence, demonstrating the knowledge, skills and behaviours they have developed, which will be assessed during the End Point Assessment.

Knowledge and Skills

  • Introduction to ASB & Community Safety
  • Responding appropriately to reports of ASB
  • The harm-centred approach
  • Effective interview skills (reporter)
  • Effective statement taking skills
  • Community engagement
  • Effective interview skills (alleged perpetrator)
  • Domestic abuse awareness + responding appropriately
  • Safeguarding awareness
  • Hate crime awareness + responding appropriately
  • Supporting victims & witnesses
  • Supporting vulnerable perpetrators
  • Informal ASB & Community Safety tools
  • Collaborative partnership working
  • Evidence
  • Preparing for court
  • Presenting cases & evidence
  • Formal ASB & Community Safety resolution tools


  • Being customer focussed
  • Working effectively with others
  • A solution-orientated approach
  • Influencing and negotiation
  • Communicating effectively
  • Self-confidence

Mandatory Entry Requirements 

  • Organisations set their own, but the Learner must be able to meet the programme's requirements through their job. Also, an apprentice might be expected to have a full UK driving license.
  • Level 2 English and Maths (or equivalent) 
  • UK Resident for the last three years 

EPA - End Point Assessment

After the Employer, Learner and Resolve agree that the Learner has gained the necessary knowledge, skills and behaviours, this will trigger the End Point Assessment. This is conducted by an independent body and is graded with either a pass, distinction, or fail. The EPA Organisation we work with is SFJ Awards

The EPA includes a detailed case report and presentation with questioning as well as simulated interview scenarios. 

Our training programmes begin in January, May and October. 

If you are an employer considering recruiting an apprentice, please get in touch with us for more details or register your interest in one of our programmes.

If you are an individual and would like more information on the apprenticeship, please contact us.

Interested in this apprenticeship ?

Request a call back / online meeting to discuss the apprenticeship & training programme in more detail.

Register interest in Apprentice Programmes in January, May or October.